Thank you

 ​At Craig's Window Cleaning, Collect all payments from customers by card.

 

More details can be found HERE

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A few points to note - 

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METHOD

We clean windows using the pure water system.

This enables us to clean not only the glass, but the frames sills and doors on every clean. Including hard to reach areas such as above conservatory or porch.

The water is purified using a five stage filtration. The windows will be left wet after we clean but will dry leaving a streak and spot free finish.

If your frames are particularly dirty the dirt from the frames can contaminate the water meaning you may be left with the occasional water mark or run, especially if you have windows with external vents which notoriously hold dirt.

This spotting should be reduced after two or three cleans. Please don’t feel the urge to clean your windows between cleans as this will add soap and contaminants back onto the glass and the three clean process will be restarted. 

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If with all that in mind you feel that the result of your first clean isn’t as you would have hoped, please contact us and we can review and re clean if needed. (One off clears are charged at around double in order to allow more time to clean and so reduce the risk of an unsatisfactory clean)

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Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive,  staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these. We offer a cleaning service not a restoration service.

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FREQUENCY OF CLEANING

We clean windows every 4 weeks, all year round.

 

WEATHER

We will always try to not clean your windows in heavy persistent rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. Rain water is generally pure water and doesn't make your window dirty. If rain is heavy and persistent , we will not clean your windows. Your clean will be re-arranged for a different day. 

High wind will cause delays due to wind blowing dirt particles onto the wet glass which could effect the quality of the clean.

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GUTTERVAC

We clear gutter blockages and debris using a high power gutter vac and long reach poles.

Our service does not use ladders, therefore we are not able to replace/repair leaking gutters.

Blocked gutter once cleared may leak. Flowing water will find the smallest of gaps, seals in gutters do perish overtime and once cleared the seals my now not be watertight. We accept no liability for gutters that leak or drip following cleaning. 

Our cleaning method dose use long reach lightweight poles. Inevitably though some banging, tapping and knocking of the gutter will take place especially if there is established growth present. Loose or broken gutters can occasionally come loose, we do not accept liability for guttering in this condition. We always aim to point out weak points as and when we find them but this is not always clear at first inspection.

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We do require access to power for this service, if you have an outside plug please advise us of its location and ensure it has power. You do not need to be home in this situation. If you do not have an outside power source, you will need to be home, some customers have left an extension lead hanging out of a window before now, this can work however not ideal due to the possibility a circuit breaker could trip and if you are not home to reset the service can not be completed.

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CONSERVATORY AND FRAME CLEANING

We offer a cleaning service not a renovation service. White PVC over time will stain and deteriorate please do not expect our cleaning service to bring these surfaces back to an "as new Standard" 

Conservatory cleaning uses a mild detergent to assist in removing staining from moss and leaves and general grime, but bleaching or other staining may remain. 

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TEXT SERVICE

You will receive an automated text the day before to remind you we are coming. This is to ensure any gates are left unlocked - you do not need to be home when we clean. The text is not designed to be an opportunity to cancel the clean. Cancelling at such short notice leaves me with no time to fill that slot and will reduce my earning for the day - hope you understand. If on our arrival we are unable to access the property due to locked gates, we will clean the windows that can be accessed and you may still be charged the price of the full clean. We are able to provide combination padlocks for your gate eliminating the need to leave them unlocked if you require. A fee is charged for the lock.

The text reminder service is a free service we offer this is not part of your service and we may withdraw it at any time.

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CANCELLING

We will try to be as reliable as we can for you, but we also appreciate you the customer being reliable. We will make time and space in our schedule for you. On the day of the clean it is too late for us to replace your clean with another customer. We reserve the right if turning me away at the door or cancelling on the day, to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.

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COMPLAINTS

We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return review the issue and re clean if needed for free. Please note that complaints made after 24 hours may not be re cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.

 

GDPR

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.

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PAYMENTS

All customers are requested to pay by card. One off services such as gutter vac, conservatory roof cleaning for a customer who is not a regular cleaning customer its still easier to link your card to your account but we understand this may not be preferred for one off customers so we do have facility to take card payments on the day, cash is also accepted for one off services but payment is required at the time of carrying out your service

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Please like my Facebook page www.facebook.com/cleanwindowsbycraig

 

Thank you again for choosing our window cleaning service it honestly is appreciated. 

Craig